Refund Policy
Refunds and cancellations
The short version: QRius is free during the beta, so there's nothing to refund yet. Here's how refunds will work once paid plans start.
During the beta
Every plan costs $0 while QRius is in beta, and we don't ask for card details. If you're ever charged by mistake, email us and we'll refund it in full.
After the beta
Paid plans are billed in advance for each plan period. Plans don't renew automatically, so you're never charged for a period you didn't choose.
Your first payment
If QRius isn't right for you, email us within 14 days of your first payment for a plan and we'll refund that payment in full.
Mistakes on our side
Duplicate charges, charges for a plan you didn't choose, and charges for an upgrade that didn't go through are refunded in full.
What we don't refund
- Part-used plan periods after the first 14 days.
- Accounts suspended for breaking our Terms of Service.
- Fees charged by your bank or card issuer, such as currency conversion.
How to ask for a refund
Email help@uminber.in from your account's email address, with your invoice number and the reason. We'll reply within 3 business days.
How refunds are paid
Approved refunds go back to the original payment method, normally within 7 to 10 business days depending on your bank. Where GST was charged, we'll issue a credit note.
Switching plans
You can move to another plan at any time from Plans in the app. Your existing codes keep working when you switch.